Privacy Policy

Introduction

This Privacy Policy explains how Cargo World Connect ("we", "us", or "our") processes your personal data when you use our website, authenticated portals, and related services (the "Service"). The Service connects Service Seekers with verified Service Providers for private freight queries and quotes. By creating an account or using the Service, you acknowledge that you have read this Privacy Policy.

1. Data We Collect

2. How We Use Your Data

• To provide the marketplace, including posting queries, submitting quotes, messaging, schedule browsing, and provider directory features.
• To verify Service Provider compliance, manage badges and memberships, and enforce platform policies.
• To authenticate you, deliver service communications (verification codes, password reset, query notifications), and support your account.
• To operate, maintain, secure, and improve the Service, including fraud prevention, analytics, and product development.
• To comply with legal obligations, respond to lawful requests, and enforce our Terms of Service.

3. Legal Basis For Processing

• Performance of a contract: to provide the Service you request and manage your account.
• Legal obligation: to meet accounting, tax, and regulatory requirements where applicable.
• Legitimate interests: to secure the Service, prevent abuse, analyse usage, and improve features, balanced against your rights.
• Consent: for optional marketing communications where required. You may withdraw consent at any time.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the site, maintain authenticated sessions, remember preferences, and understand usage. You can manage cookies through your browser settings. Essential cookies required for authentication and security may not be disabled while using signed-in features.

5. Data Retention

We retain your account data for as long as your account is active. If you delete your account or request erasure, we will delete or anonymise your personal data within a reasonable period, except where we must retain it to comply with law, resolve disputes, enforce agreements, or maintain audit records for platform integrity.

6. Data Sharing

We share personal data only with trusted subprocessors who help us operate the Service, including cloud hosting providers, email delivery services, mapping providers, and document processing services where enabled. Service Seekers and Service Providers may see each other's business contact details and query-related information as part of normal marketplace operations. We do not sell your personal data to advertisers.

7. International Data Transfers

Your data may be processed in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms to protect personal data transferred internationally.

8. Your Rights

• Access: request a copy of the personal data we hold about you.
• Rectification: ask us to correct inaccurate or incomplete data.
• Erasure: request deletion of your data where there is no compelling reason to continue processing, subject to legal retention requirements.
• Restriction and objection: ask us to limit or stop certain processing where applicable.
• Data portability: receive your data in a structured, commonly used format where technically feasible.
• Complaint: lodge a complaint with your local data protection authority.

9. Security

We implement administrative, technical, and organisational measures designed to protect personal data against unauthorised access, loss, or misuse. No online service can guarantee absolute security; please use a strong password and keep your credentials confidential.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.